The sale of products sold on the website www.advancedswissproducts.com are subject to these General Conditions of Sale and are part of every offer, order and order confirmation of the Products. With the confirmation of the order by the customer you accept the present conditions of sale.
1) Location identification:
The website www.advancedswissproducts.com is the property of Advanced Swiss Products AG, registered in the Zurich Commercial Register, with registered office at Baarerstrasse, 57 – 6302 Zug, Switzerland (CH).
2) Prices and features of the products:
Product prices quoted on www.advancedswissproducts.com include VAT and are quoted in Euros or Swiss Francs. Advancedswissproducts.com reserves the right to confirm or change the prices of products published at the time the customer’s order is confirmed. The characteristics of the published products correspond to those of the respective manufacturers.
Advancedswissproducts.com assumes no responsibility for the accuracy and completeness of this information. Product images are indicative and not binding. All promotions advertised by Advancedswissproducts.com are valid until their expiration date or, if specified, until inventory exhaustion, and are in any event subject to actual availability of the products by Advancedswissproducts.com. No replacement will be provided with respect to Products received by Customer free of charge.
We recommend to keep all products away from children. Advanced Swiss Products AG assumes no liability for damage to property or persons caused by incorrect use of the products.
Before submitting the order, the customer must read the general conditions of sale. Any order sent to Advancedswissproducts.com constitutes the Customer’s contractual proposal and is therefore binding on Advancedswissproducts.com only if confirmed for acceptance. The fulfillment of the order corresponds to the confirmation and acceptance thereof. Advancedswissproducts.com reserves the right not to accept incomplete or missing orders for basic data. In the case of unavailability of the ordered products, Advancedswissproducts.com will inform the customer immediately, arrange the product or replace the product or refund the already paid amount via discount vouchers. In this case, the customer has no claim for compensation of any kind.
Orders can only be canceled or changed if the goods have not yet been shipped. In this case, contact Customer Service immediately at email@example.com.
Online sales are to be attributed to the mail order business and therefore without invoicing in accordance with Article 22 of Legislative Decree No 633 of 1972 and without the obligation to issue a receipt under Article 2 (oo) of the Presidential Decree 21 December 1996, n. 696. Es is therefore not legally required to issue an invoice for each sale, but to track the orders received and enter them in the fee schedule.
The invoice will then be sent within the shipment only to companies with VAT or to persons who explicitly request them during the purchase by sending their tax code.
5) Payment Methods:
– PayPal or Stripe: Payment is made securely and easily via the PayPal or Stripe circuit (all Visa, Visa Electron, Mastercard and American Express credit cards are accepted). You can use this payment method even if you are not registered with PayPal or Stripe.
– Advance Bank Transfer: For security reasons, the order will be processed only after crediting the bank account of Lumood srl for the Italian territory and Advanced Swiss Products AG for the Swiss or German territory. All data required for the transfer can be found on the order confirmation page and sent by e-mail. If we do not receive any credit or information within 5 business days, Advancedswissproducts.com will cancel the order.
6) Transport times and conditions:
Orders will be processed from Monday to Friday within 2 days of the date of purchase (without bank transfer) and shipped by express courier or post office with a fast delivery time of 24 hours / 48 hours (for longer locations, longer delivery times may apply). You will receive an e-mail with the tracking number for online tracking of your order.
If you have not received emails, always check that it is not marked as “junk mail” or “spam”.
Note that you can check the status of your order / shipment at any time in the My Orders section of your account.
In case of late order or delivery of the order in case of failure or non-performance by the delivery service, Advancedswissproducts.com can not be held responsible. The goods travel on behalf of and at the risk of the buyer: Advancedswissproducts.com is therefore not liable for delays or damage caused by transport.
Upon delivery, the customer must check the integrity and closure of the packaging. In case of doubts about integrity, it is essential to include the words “NOT A COMPLETE PACKAGE WITH RESERVATION” in the courier’s transport document. Problems must be reported to our customer service immediately.
If the order is returned to the sender (due to the recipient’s absence or incorrect delivery address), Advancedswissproducts.com reserves the right to charge the customer for the cost of shipping to the sender and for a new shipment.
Simple and clear conditions.
– For orders up to 90.00 SFr. / 90,00 € shipping cost of 9,00 SFr. / 9,00 EUR
– FREE shipping for orders over SFr. 90.00 / € 90.00
– No minimum order quantity
7) Right of withdrawal:
The customer has the right to withdraw from the contract and to return the ordered products within 14 working days of receipt of the goods. The message can be sent by email to firstname.lastname@example.org. The right of revocation loses its validity for the return of damaged, even minimally used products.
The customer must ship the products within 15 days from the date of notification with traceable shipping to the following address:
for orders from Italy to Lumood srl., Via Priv. Poriani 31, 28883 Gravellona Toce, for orders from Switzerland or Germany to Advanced Swiss Products AG Baarerstrasse, 57 – 6302 Zug, Switzerland (CH). The return is under the responsibility of the customer, who must ensure that the goods arrive in perfect condition.
The only costs that the consumer has to pay to exercise the right of withdrawal are the direct costs of returning the products to Advancedswissproducts.com.
Within 5 working days of receiving the returned products, Advancedswissproducts.com will refund the amount corresponding to the products returned by bank transfer, Stipe or PayPal.
8) Online Dispute Resolution
If there is a problem with an online purchase, you can find an out-of-court solution on this website. You can only use it if you live in the EU and the dealer is based in the EU. In some countries, you can use this website even if you are a retailer and you want to file a complaint against a consumer for a product or service that you have sold online. http://ec.europa.eu/consumers/odr/